ICECASA has the perfect refrigeration solution for you. Trust us to keep your products fresh, your customers happy, and your business running smoothly

Warranty:

6-year Warranty Compressor, 2-year Warranty Parts

Approvels:

ETL certifications include ETL SAFET, ETL SANITATION and Energy DOE certification for restaurant open authorization.

Stainless Steel:

Stainless Steel Interior and Exterior.

ICECASA Refrigeration units all use Stainless Steel Interior and Exterior

Stainless Steel:

Stainless Steel Interior and Exterior. The Construction Of This Unit Is Designed With Commercial Use In Mind.

Shipping Policy

1. Type of Transport

Shipping Time: Orders are processed within 1-3 business days, and urgent orders may experience delays during holidays. Delivery time will vary depending on your address, typically ranging from 3-6 business days.

Orders and Shipping：All orders are processed, verified, quality-checked, and packaged within 3 days. In case of delays, we will promptly contact you via email. For holiday orders, we will process them within 72 hours after the holiday. For urgent orders, you can contact us via email, and we will expedite the processing of your order.

During transportation, we will closely monitor logistics and inform you of the shipping method and order number promptly. If any issues arise with the product during transportation, we will notify you promptly and arrange for a timely re-shipment. Rest assured, we will track your logistics information until you receive the product.

The logistics companies we commonly collaborate with include R+L, SAIA, XPO, TFORCE, etc. We do not support designated logistics companies.

2. Shipping Fee

Firstly, we offer free delivery to the United States (excluding Hawaii and Alaska) for all orders. The primary market for this website is the United States, and we are unable to ship products outside the mainland United States. Curbside side delivery and Life gate free.

3. Update Order Delivery Information

If you wish to change the address before the product is shipped, please contact us via email. We will update your order information and deliver the goods to the accurate address. If you decide not to proceed with the product or want to switch to another product before shipping, contact us, and we will cancel the order for you.

 Updating orders in transit: If you need to update the order address after the item has been shipped, contact us via email. We will liaise with the logistics provider, but modifying the address may be unsuccessful. Alternatively, we may provide you with a contact number for direct communication with the carrier (it is advisable to carefully check order information during purchase to avoid unnecessary complications).

4. Item Not Received (Lost in Transit)

 If you have not received the purchased product, rest assured that we will reissue a new, intact product for you. Regarding package loss, we will contact the logistics company to ensure you receive the product you purchased.

5. Contact Us for Any Questions

Tel: +1-909-694-9176

Email: service@icecasausa.com